Customs Policy

1. Policy Scope

This policy applies to all furniture and home products, including related accessories, sold by Susa Trade to customers within the United States. All order customs clearance and tax handling follow the guidelines outlined in this policy.

2. VAT (Value-Added Tax) Information

All product prices include applicable U.S. taxes (VAT). The total amount displayed at checkout is tax-inclusive, and customers do not need to pay any additional taxes upon delivery.

3. Shipping and Tax Inclusion

The total product price includes both shipping costs and all customs duties and taxes. Regardless of order quantity or value, customers do not pay any additional import duties or VAT.

4. Logistics Process

After order confirmation, the store will process the order within 1–3 business days and hand it over to reliable shipping carriers, including UPS, FedEx, and USPS.

5. Shipping Insurance

Under the DDP model, the store provides necessary shipping insurance to protect against loss or damage during transit, ensuring customers receive products intact.

6. Order Tracking

After shipment, customers will receive a confirmation email containing a tracking number, which can be used to track the shipment via the carrier’s official website or the store’s order management system.

7. Receiving and Inspection

Upon receipt of the goods, customers should immediately check the packaging and product condition. If any damage or missing items are found, please contact store customer service within 24 hours.

8. Customer Support and Contact

For any questions regarding customs, taxes, or shipping, customers may contact Susa Trade:

• Email: info@susatradeinc.com

• Phone: +1 9042100018

  Business hours: Monday to Friday, 8:00 AM – 6:00 PM (GMT-4). Emails will be answered within 24 hours.

9. Company Information

This website is owned and operated by SUSA TRADE INC
Address: 7343 NW 79 TER, MEDLEY, FL 33166, United States
EIN: 87-3477650