FAQ

1. Scope of Policy

This FAQ applies to all furniture and home products, including related accessories, sold by the Susa Trade website to customers in the United States. By browsing or placing an order, customers agree to comply with this policy.

2. 14-Day No-Reason Return

Customers may request a return within 14 days of receiving the product if they are not satisfied, without providing a reason. Returned products must be in original condition, with minor signs of use allowed, but must not be damaged or contaminated and must remain resellable. For details, please refer to our Return Policy.

3. Exchange Policy

Customers may request an exchange within 14 days of receiving the product. Exchanged items must also be in original condition, with minor signs of use allowed, but must not be damaged or contaminated and must remain resellable.For details, please refer to our Exchange Policy.

4. Return Shipping Costs

All shipping costs for returns are fully covered by Susa Trade. Customers are not required to pay any additional fees.

5. Order Processing and Shipment

All orders will be processed and prepared for shipment within 1–3 business days after payment confirmation. Shipments use reliable carriers to ensure timely delivery.

6. Receipt Confirmation

Upon receiving the product, customers should inspect the packaging and product condition. If any shipping damage or missing parts are found, please contact customer service immediately.

7. Shipping Fees

Orders of $138 or more qualify for free shipping; orders below $138 incur a shipping fee of $11.99.

8. Product Warranty

Susa Trade provides a 2-year limited warranty covering defects in materials and workmanship. The warranty does not cover damage caused by misuse, normal wear, or improper use.

9. Refund Method and Timing

Refunds will be issued using the original payment method. Refunds are processed within 2 business days after receiving the returned item.

10. Customer Support and Contact Information

For any questions, customers may contact Susa Trade customer service:

Email: info@susatradeinc.com
Phone: +1 9042100018
Working Hours: Monday to Friday, 08:00–18:00 (GMT-4)

The company commits to responding within 24 hours and providing necessary assistance.