Exchange Policy

1. Scope of Policy

This exchange policy applies to all furniture, home products, and related accessories sold by Susa Trade in the United States. It explains that customers may request an exchange if they are not satisfied with the received product.

2. Application Period

Customers may submit an exchange request within 14 days of receiving the product if they are not satisfied.

3. No-Reason Exchange

Customers may exercise their 14-day no-reason exchange right within the specified period without providing a specific reason.

4. Product Condition Requirements

Products requested for exchange must be in new condition or show only minor signs of use and must not affect resale.

5. Original Packaging and Accessories

All exchanged products must include the original packaging, accessories, and manuals to ensure the exchange is processed smoothly.

6. Exchange Process

Customers must submit an exchange request via email to Susa Trade and provide the order number and product information for the item to be exchanged.

7. Customer Service Confirmation

Upon receiving the request, Susa Trade will confirm the exchange within 24 hours and provide detailed instructions for the process.

8. Exchange Shipping Costs

Shipping costs for exchanges are borne by Susa Trade, and customers do not need to pay any additional fees.

9. Exchange Address

All exchanged products should be sent to:
7343 NW 79 TER, MEDLEY, FL 33166, United States

10. Contact Information

For assistance with exchanges or any questions, please contact us:

Susa Trade commits to responding within 24 hours to provide timely and professional exchange support.

11. Store Information

  • This website is owned by SUSA TRADE INC

  • Company Name: SUSA TRADE INC

  • Address: 7343 NW 79 TER, MEDLEY, FL 33166, United States

  • EIN: 87-3477650

  • Phone: +1 9042100018

  • Email: info@susatradeinc.com

  • Opening Hours: Monday to Friday, 8:00 AM – 6:00 PM (GMT-4)

  • Email Response Commitment: within 24 hours