Terms of service

1. Scope of Policy

These Terms of Use apply to all furniture, home products, and related accessories sold by Susa Trade in the United States. By visiting the website or placing an order, users agree to comply with these terms.

2. Order Processing Time

All orders are typically processed within 1–3 business days after payment confirmation, including order verification, packaging, and preparation for shipment. Processing time does not include weekends or U.S. public holidays.

3. Shipping Carriers

Susa Trade partners with reliable U.S. shipping companies, including UPS, FedEx, and USPS, to ensure products are delivered safely and on time.

4. Receiving and Inspection

Customers should check the packaging and product condition immediately upon receipt. If any damage or missing items are found, please contact our customer service team promptly.

5. 14-Day No-Reason Return Policy

Customers may request a return and receive a refund within 14 days of receiving the product if they are not satisfied, without providing a reason. For details, please refer to our Return Policy.

6. Return Product Requirements

Returned products must be in new condition or show only minimal signs of use, and must not affect resale. Original packaging, accessories, and manuals must be included.

7. Exchange Policy

Within 14 days of receiving the product, customers may request an exchange for the same or equivalent item. Exchanged products must also be in new condition or show only minimal signs of use and must not affect resale. For details, please refer to our Exchange Policy.

8. Payment Methods

Susa Trade accepts Visa and MasterCard payments.. All payments are completed through an encrypted connection, and payment information is not stored on our website servers. Once payment is successful, a confirmation email will be sent automatically.

9. Return and Exchange Shipping Costs

For all eligible returns and exchanges, shipping costs are borne by Susa Trade. Customers do not need to pay additional fees. Detailed instructions will be provided upon customer service confirmation.

10. Product Warranty

Susa Trade provides a 2-year limited warranty on all sold products, covering manufacturing defects and material issues. During the warranty period, customers may contact customer service to request repair or replacement.

11. Intellectual Property

Website content, product images, text descriptions, and trademarks are protected by intellectual property laws. Unauthorized use or reproduction is considered infringement, and Susa Trade reserves the right to pursue legal action.

12. Contact Information

To exercise return, exchange, or warranty rights, or for any questions regarding these Terms of Use, please contact us:

We commit to responding within 24 hours and providing timely, professional support.

13. Store Information

  • This website is owned by SUSA TRADE INC

  • Company Name: SUSA TRADE INC

  • Address: 7343 NW 79 TER, MEDLEY, FL 33166, United States

  • EIN: 87-3477650

  • Phone: +1 9042100018

  • Email: info@susatradeinc.com

  • Opening Hours: Monday to Friday, 8:00 AM – 6:00 PM (GMT-4)

  • Email Response Commitment: within 24 hours