Refund policy
Scope of the Refund Policy
This refund policy applies to all furniture and home products, including related accessories, sold by Susa Trade online store. After placing an order, or receiving products, customers who are not satisfied may request a refund in accordance with this policy.
1. Refund Request Period
Customers may submit a refund request within 14 days of receiving the product if it does not meet expectations. Requests submitted after this period will not be accepted.
2. Product Condition Requirements
Products requested for a refund must be in new or lightly used condition and must not affect resale. All original packaging, accessories, and manuals must be returned with the product.
3. No-Reason Refund Guarantee
Susa Trade offers a 14-day no-reason refund policy, allowing customers to request a refund without providing a specific reason. This policy ensures consumer rights and provides a flexible shopping experience.
4. Submitting a Refund Request
Customers must submit a refund request via email to Susa Trade, including the order number, product name, and quantity. We will respond within 24 hours to confirm the request.
5. Refund Confirmation
Upon receiving the refund request, Susa Trade will verify the product’s condition. Only products that meet the refund criteria will proceed to the refund process.
6. Refund Shipping Costs
All shipping costs for the return are fully covered by Susa Trade. Customers do not need to pay any additional fees, ensuring that the refund process imposes no financial burden.
7. Return Address
Customers should return products to the following address:
7343 NW 79 TER, MEDLEY, FL 33166, United States
Please follow the return instructions, securely package the product, and include the refund request number to ensure smooth processing.
8. Safe Shipping
To ensure the product arrives safely, we recommend using a trackable shipping method and properly packaging the item. Any damage incurred during shipping should be reported immediately to Susa Trade customer service.
9. Product Inspection
Upon receiving the returned product, Susa Trade will inspect the product condition to ensure it meets the refund requirements. Once verified, the product will proceed to the refund stage.
10. Refund Processing Time
After confirming the product condition, Susa Trade typically completes the refund within 2 business days. The refunded amount will be returned to the original payment account used by the customer.
11. Refund Notification
Once the refund is processed, the customer will receive an email confirmation with the relevant details, ensuring transparency and traceability.
12. Customer Support
For any questions regarding the refund policy or process, customers may contact Susa Trade customer service:
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Phone: +1 9042100018
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Email: info@susatradeinc.com
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Opening Hours: Monday to Friday, 08:00–18:00 (GMT-4)
We commit to responding to email inquiries within 24 hours and providing detailed guidance.
13. Policy Updates
Susa Trade reserves the right to update this refund policy in accordance with applicable laws and operational needs. Any updates will be promptly posted on the website or checkout page for customer reference.
14. Store Information
This website is owned by SUSA TRADE INC
Company Name: SUSA TRADE INC
Address: 7343 NW 79 TER, MEDLEY, FL 33166, United States
EIN: 87-3477650
Phone: +1 9042100018
Email: info@susatradeinc.com
Opening Hours: Monday to Friday, 8:00 AM to 6:00 PM (GMT-4)
Please contact us via email – we will respond within 24 hours.