Privacy policy

1. Scope of the Policy

This Privacy Policy applies to the Susa Trade website (hereinafter referred to as “the Store”) and all furniture, home products, and related accessories sold in the United States. By browsing, placing an order, or using this website, users agree to comply with this policy.

2. Data Controller Information

The Store is owned by SUSA TRADE INC, headquartered in Florida, USA.

Contact email: info@susatradeinc.com

3. Types of Personal Information Collected

The Store may collect the following personal data:

Basic identification information (name, gender, date of birth)
Contact information (email address, phone number, shipping address)
Payment and order information
Browsing and shopping behavior data
Customer feedback, complaints, and customer service communications

4. Methods of Data Collection

Personal data is primarily collected through the following means:

Information voluntarily provided during registration or ordering
Automatically generated website logs and cookies
Customer service and after-sales support records
Data collected for legal or security purposes

5. Purpose of Data Usage

Personal information is used for the following purposes:

Order processing and logistics delivery
After-sales service and support within the 2-year warranty period
Improving website services and user experience
Legal compliance and fraud prevention
Marketing activities (only with the user’s consent)

6. Data Sharing and Third Parties

The Store does not sell or share personal data indiscriminately. Data may only be shared under the following circumstances:

With logistics carriers (UPS, FedEx, USPS) for order delivery
With third-party payment providers to process transactions
When required by law, regulatory, or judicial authorities

7. Politique de Cookies (Cookie Policy)

This website uses cookies to ensure proper functionality, optimize user experience, and for analytics purposes. Cookie types include:

Strictly Necessary Cookies: essential for website operation and cannot be disabled
Performance and Analytics Cookies: used to measure traffic and optimize functionality
Preference Cookies: remember user settings and preferences
Consent-Related Cookies: record whether the user has accepted or rejected cookies

Users can manage cookies through their browser, but some site functionalities may be affected.

8. Data Retention Period

The Store retains personal data based on business needs and legal requirements:

Order and payment information: retained for at least 5 years
After-sales service and 2-year warranty records: retained for at least 2 years
Analytics and cookie data: retained according to functional needs and legal requirements

9. Data Security Measures

The Store employs reasonable technical and organizational measures to protect personal data, including:

SSL/TLS encrypted transmission
Firewalls and intrusion detection systems
Access control and permission management
Regular data backups and audits

These measures ensure data is protected against unauthorized access, disclosure, or destruction.

10. 2-Year Warranty

All furniture products are covered by a 2-year warranty. If any product quality issues occur within the warranty period, professional after-sales service is provided. Customers can contact the after-sales team via email or phone.

11. Intellectual Property Statement

All content, trademarks, images, text, and designs on the Store website are owned by SUSA TRADE INC and are protected under U.S. and international intellectual property laws. Users may not copy, reproduce, or use them for commercial purposes without authorization.

12. Store Information

This website is owned by SUSA TRADE INC
Company Name: SUSA TRADE INC
Address: 7343 NW 79 TER, MEDLEY, FL 33166, United States
EIN: 87-3477650
Phone: +1 9042100018
Email: info@susatradeinc.com
Opening Hours: Monday to Friday, 8:00 AM to 6:00 PM (GMT-4)
Please contact us via email – we will respond within 24 hours