Shipping policy

1. Scope of Policy

This shipping policy applies to all furniture and home products, including related accessories, sold by the Susa Trade website within the United States. By browsing or placing an order, customers agree to comply with this policy.

2. Order Processing Time

After payment confirmation, orders will be processed and packed within 1–3 business days (excluding weekends and U.S. public holidays). Once processed, customers will receive an email notification.

3. Shipping Carriers

Susa Trade uses reliable shipping carriers, including UPS, FedEx, and USPS, to ensure the safety and integrity of products during transit.

4. Shipping Coverage

Delivery service covers the entire United States, including urban and remote areas. We ensure that every order is delivered safely and on time.

5. Delivery Time

Shipments typically take 4–7 business days, depending on the destination, carrier, and peak shipping periods.

6. Shipping Fees

Orders of $138 or more qualify for free shipping. Orders below $138 will incur a shipping fee of $11.99.

7. Receipt Confirmation

Upon receiving the products, customers should immediately inspect the packaging and product condition. If any damage or missing parts are found, please contact Susa Trade customer service within 24 hours.

8. Customer Support and Contact Information

For any questions regarding shipping, customers may contact Susa Trade customer service:

Email: info@susatradeinc.com
Phone: +1 9042100018
Working Hours: Monday to Friday, 08:00–18:00 (GMT-4)

The company commits to responding to all emails within 24 hours and providing necessary support.